Technical Support Questionnaire

Please complete this questionnaire to help our support team diagnose issues with your key. Once completed our team will review your case. Most cases receive a response the same day but some cases may take longer.

10%

Does your original key still work?

This information is extremely important in order to correctly diagnose any functionality issues. Please verify this.

Yes

Not Sure

Has your original key been updated or replaced?

This can happen upon lease renewal or if the access control system has been updated.

Yes

Not Sure

Did the copies work when you first received them?

Yes

Not Sure

If your original key works at multiple locations do the copies work at any of them?

Copies don’t work at ANY locations

Copies work at SOME locations

Not Sure

Does the door sensor react when you try to use the non-working key?

This is often a beep or flashing light.

Yes

Not Sure

Please test your non-working key without any other objects near it.

This includes cellphones, other key fobs, metal keys, & credit cards.

Still does not work

Works

Is there anything covering your key?

This includes any material between the key and door sensor such as stickers, cellphone cases, or tape.

Yes

Upload an image of your original key*

Please ensure the serial number is visible in one of the images. Please still include an image even if your serial number is worn off or is otherwise not visible.

Upload an image of your door sensor*

The door sensor is the box where you swipe your key to gain entry. If your copies are working on some door sensors and not others please include an image of both a working sensor and non-working sensor.

Comment (optional)

Name

First

Last

Order Number*

Please provide the order number if you have multiple orders with us. Otherwise we can look your order by your email address.

Key Name or Serial Number

If you have copied multiple keys with us please provide the name of the key that you are having issues with.

This field should be left blank