ALL OUR PRODUCTS ARE COVERED BY A 90-DAY RETURN POLICY. FOR DOMESTIC ORDERS WE PROVIDE A RETURN SHIPPING LABEL AND PROTECTIVE PACKAGING AT NO COST.
REPROGRAMMING SUPPORT
If your original key fob or card ever gets deactivated, any duplicates received from Clone Smith will stop working. Complimentary reprogramming is included within the first 30 days of receiving your order. Any reprogramming after 30 days will cost 100AED. Lifetime reprogramming is available during checkout.
LOST OR DAMAGED ORIGINAL KEYS
In the unlikely event your original key is lost or destroyed at the fault of Clone Smith, the company agrees to pay up to 500 AED to cover the cost of replacement, for each original key.
Why do we use iMile? Check our blog article
SHIPMENT & RUSH PROCESSING REFUNDS
Late Shipment Refunds – Refunds will be issued on all late iMile Priority Express mail items that do not arrive by the guaranteed time listed on the iMile website. Refunds will not be issued for iMIle Priority or First-Class mail as iMIle does not provide an on-time guarantee.
Rush Processing Failure – We offer a Rush Processing option that guarantees same-day processing for packages received before 12:00 pm Central Standard time on all business days, excluding iMile holidays and other scheduled facility down times. If you choose this option and it does not arrive in the time period promised, you will receive a full refund of the rush processing upgrade fee and shipping costs.
POLICY EXCEPTIONS
Damaged Product – For a full refund our products must be returned undamaged. Of course, if they arrive damaged, we will fix the issue or still provide a refund. Sticker keys with used adhesive and products with custom logos are only returnable for store credit.
Rural Area Delivery – Refunds will not be issued for customers who receive late packages due to shipping to an area considered “rural” by iMile or other events outside the control of Clone Smith and iMile.
*Cost of original key replacement is covered up to 500 AED per original. Coverage is included for all shipments being shipped from our office.
